Privacy policy
1. Introduction
The purpose of this privacy policy is to inform website users about how their personal data is collected, used, and protected.
Data processing is carried out in accordance with the General Data Protection Regulation.
For more information about the website publisher, please refer to the legal notice available by clicking on the following link:
2. Data Controller
Personal data is collected by:
Conciergerie et administratif de la Semoy EURL
Contact: conciergerie08800@orange.fr
3. Data Collected
Data provided via the forms
When using the website, the following data may be collected:
- First and last name
- Email address
- Phone number
- Reservation details (dates, number of people, special requests)
This data is collected via:
- the contact form (Contact Form 7)
- the booking system (WP Booking System)
Automatically collected data
When browsing the website:
- IP address
- Browsing data
- Pages viewed
- Browser type
4. Purposes of the processing
Data is collected for the following purposes:
- managing contact requests
- managing reservations
- communicating with users
- organizing stays
- improving the website and the user experience
5. Legal basis
Data processing is based on:
- consent (forms, cookies)
- the performance of a contract (reservation)
- legitimate interest (improving our service)
6. Shelf life
Data is retained for a limited period:
- Data from forms: up to 3 years after the last contact
- Reservation data: for as long as necessary to manage the customer relationship
- Technical data (cookies): up to 13 months
7. Recipients of the data
The data is intended exclusively for:
- Conciergerie et administratif de la Semoy EURL
- technical service providers necessary for the operation of the website:
- WordPress
- WP Booking System
- Contact Form 7
- OVH SAS
No personal data is sold or transferred to third parties.
8. Cookies
The website may use cookies to:
- ensure it functions properly
- improve the user experience
When you first visit the site, a banner will appear allowing you to accept or decline cookies.
9. User Rights
In accordance with the GDPR, you have the following rights:
- right of access
- right to rectification
- right to erasure
- right to object
- right to restriction of processing
You may exercise your rights at any time by contacting: conciergerie08800@orange.fr
10. Data Security
Technical and organizational measures are implemented to protect personal data from unauthorized access, loss, or disclosure.
11. Hosting
The website is hosted by: OVH SAS
12. Policy Change
This privacy policy may be amended at any time to ensure compliance with applicable laws.